Support

Something not working, or a question about setting your family up? We'd like to help.

We usually reply within two working days. Telling us which device and iOS version you're on helps a lot.

In an emergency, call your local emergency number. Eldear is a family organisation tool — it is not a medical device and cannot summon help.

Common questions

How do I add a family member?

The person being cared for finds their six-character family code under Settings. Everyone else installs Eldear, chooses "join a family that already exists" and enters that code. Someone already inside the family then approves them.

The morning check-in isn't arriving

Check that notifications are allowed for Eldear on both phones, and that the cared-for person granted Apple Health access if you're relying on automatic check-ins. Background detection depends on iOS and can be delayed — the gentle nudge is the backstop.

How do I stop sharing something?

On the cared-for person's phone, open "What my family sees". Every category can be switched off individually, or sharing can be paused entirely. The family is never told which switch changed.

How do I manage or cancel a subscription?

Open Settings in Eldear and choose "Manage your subscription", or manage it directly in your Apple ID settings. Deleting the app does not cancel a subscription.

How do I delete my account?

Settings → Delete account. If you'd like your whole family's data removed, email us and we'll take care of it.